RETURNS & REFUND POLICY 

We know how exciting it is to receive a new accessory, and we want every purchase to bring you happiness. At Pureelara, operated by Kevolinx Private Limited, we also recognize that sometimes a product may not meet expectations. This policy is designed to make returns and refunds simple, fair, and worry-free, so you can shop with complete confidence. 

In this policy, “we,” “us,” and “our” refer to Pureelara, while “you,” “your,” and “customer” refer to our valued shoppers. By placing an order, you agree to the terms below. Reviewing them will help you understand what to expect. 

Our goal is to make every return or refund request smooth and supportive. Each case is handled with care to ensure you always feel valued and confident. 

Return Eligibility 

To keep your shopping experience hassle-free, we have clear return guidelines. Items must be unused, unwashed, and in the same condition as received, with all tags, labels, packaging, and boxes intact. Products showing wear, alterations, or damage after delivery will not qualify. 

Return requests must be submitted within 48 hours of delivery. Requests made after this period may not be accepted. Items that don’t meet these conditions may be declined. 

How to Request a Return 

Requesting a return is simple. Email us at kevolinxpvtltd@gmail.com with your Order ID, reason for return, and clear photos if the item is damaged, defective, or incorrect. 

Once reviewed, we will share detailed instructions to complete your return. Please note that items not meeting the stated conditions may be declined. This process ensures that your request is handled fairly and efficiently. 

Refund Process and Timeline 

If your return is approved, we will process the refund once the product reaches us and passes inspection. Refunds are credited to your original payment method within 5–7 business days, and you’ll receive an email confirmation once completed. 

If the item does not meet the return requirements, a refund may not be issued. We appreciate your understanding as we strive to make the process straightforward and transparent. 

Partial Refunds 

In some cases, a partial refund may apply. For example, if the item is in good condition but missing packaging or shows slight handling, our team will assess the situation and issue a fair refund accordingly. Transparency and fairness remain our priority in these cases. 

Damaged, Defective, or Wrong Product 

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or videos of the issue. Once verified, we will either replace the item or process a refund, whichever is most appropriate. Our goal is to resolve the issue quickly and smoothly. 

Need Help? 

If you have any questions about returns or refunds, our support team is here to help. Reach out to us at kevolinxpvtltd@gmail.com, and we’ll provide clear guidance and prompt assistance at every step.